Returns & Exchanges
At Access Denied, we want your home to be your sanctuary, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your purchase doesn't perfectly fit your space, we are here to facilitate a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a return authorization.
Prepare the Package
Carefully repackage your items in their original boxes with all protective padding to ensure they are shielded from damage during transit.
Ship It Back
Affix the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing