Frequently Asked Questions
Everything you need to know about upgrading your sanctuary.
What is the standard shipping time for furniture and decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery for large home items?
Yes, white-glove delivery is available for premium furniture pieces. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are the materials used in your products sustainably sourced?
At Access Denied, we prioritize ethical sourcing. Many of our wood products are FSC-certified, and we partner with artisans who utilize sustainable manufacturing processes.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture fit your space perfectly.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.